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Our catalogue :

Sheet music

 
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Saturday 18 November 2017

At this moment, we are open!

Questions?

Antwerp: 03 216 98 46
Leuven: 016 295 495

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Our opening hours

 
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Crescendo Music

About us

The number one expert in sheet music for more than 25 years

Crescendo Music has been the number one expert in sheet music in Belgium for more than 25 years. We offer a wide selection of sheet music for every instrument. Our collection of music books has also greatly increased, offering you a wide variety of specialized publications.

Strings, reeds and music accessories

Furthermore, we offer a wide selection of strings, reeds and other music accessories. We have a comprehensive stock and we can usually provide items immediately. Through excellent contacts with suppliers and our advanced specialization, orders can be processed swiftly.

Stores in Antwerp and Leuven

Our stores are located in Antwerp at the beginning of the Jan Van Rijswijcklaan, a stone's throw away from the Conservatory, Antwerp Expo and deSingel, and in Leuven in the Herestraat, next to the Tervuursepoort. For detailed directions, click here.

You can always contact us via e-mail. We will get back to you as soon as possible. You can also reach us by telephone during opening hours, or by fax. You can find all of our company details and contact information under contact us.


Public holidays and restricted opening hours 2017

Naturally, our website is open every day. You can consult our catalogue or place an order at any time.

Our stores in Antwerp and Leuven are open from Monday to Friday, from 10am to 6pm. On Saturdays we are open from 10am to 5pm. On Sundays we are closed.

Regular opening hours:
Monday – Friday 10am – 6pm
Saturday 10am – 5pm

On some days our opening hours differ. On the following days we are closed or have restricted opening hours:

Restricted opening hours 2017 - 2018
Wednesday November 1 2017 All Saints' Day Closed
Saturday November 11 2017 Armistice Day Closed
Monday December 25 2017 Christmas Day Closed
 
Monday January 1 2018 New Year's Day Closed
Monday April 2 2018 Easter Monday Closed
Tuesday May 1 2018 Int. Workers' Day Closed
Thursday May 10 2018 Ascension Day Closed
Monday May 21 2018 Whit Monday Closed
Saturday July 21 2018 National Holiday Closed
Wednesday August 15 2018 Assumption of Mary Closed

Order delivery

You can choose whether you would like to have your order waiting for you in one of our stores or whether you would like it to be sent to you. This choice can be made in the shopping basket.

Collecting orders in the store

You can place an order and collect it in one of our stores:

  • Put all the books you would like to order in your shopping basket.
  • Indicate the store where you would like to collect your order.
  • Finish your order.
  • Upon finishing your order, it will be sent to us.

You will receive a confirmation e-mail. As soon as your order is ready, you will immediately receive an e-mail.

Not in stock?

Should something be out of stock, you will also be notified. As soon as an item arrives, you will be notified again.

Shipping your order

Should you prefer, we can also send your order to you.

If all the items you have ordered are in stock, we will send them to you in one shipment. You will pay standard shipping costs of 3.90 euros. If some of the items are not in stock, you can choose:

  • Joint shipment: We reserve the articles that are in stock and order the remaining articles. Your order is only shipped when it is complete. You only pay the shipping costs of 3.90 euros once.
  • Separate shipments: The articles that are in stock are shipped immediately. Articles that need to be ordered are shipped at a later date. The shipping cost of 3.90 euros will need to be paid twice.

Shipping

Together with Taxipost we make sure your order is delivered quickly and safely. The courier service collects our shipments in Antwerp on a daily basis and delivers them the next day. Not at home? No problem: the mailman will leave you a notification. You can collect your package at a post office near you, at your earliest convenience.

Packing

For each order we select the best packing material. This way, we insure not only a safe journey but also protection against all types of weather.

Shipping rates

For delivery addresses in Belgium the shipping rate is 3.90 euros. Should you order more than 10 items, then delivery is free. For shipments to the Netherlands, France, Germany, Luxembourg and the United Kingdom the rate is 5.90 euros per shipment, regardless of the number of items in the shipment.

Overview of the shipping rates
Belgium 3.90 euros
10 or more articles: free
Netherlands, France, Germany, Luxembourg, United Kingdom 5.90 euros
Other EU countries and the US 9.60 euros
Rest of the world 21.90 euros

Delivery time

An estimate of the required delivery time is indicated for each product. Items that are in stock are usually delivered within two business days. Items not in stock take up to five or seven business days. Individual delivery estimates can be found in the description of each article. Should an item you ordered require extra time, you will of course be notified immediately.

Backorders

Ordering several items at once? You can choose between having your items shipped all at once or in several shipments. If only one shipment is sent, the required delivery time will be equal to that of the item with the longest estimated delivery time. If several shipments are sent, we will immediately ship all items that are in stock. We will keep the others items in backorder until we can send them in a second shipment.


Order payments

You are collecting your order in one of our stores:

You do not need to pay anything in advance. Upon collecting the order in the store you can pay with Bancontact or credit card (Maestro, Visa, Mastercard) and of course in cash.

You wish to receive your order at home:

If you are already a customer, you can still pay by transfer after receiving the package. New customers are requested to pay their first order online, or in advance if by transfer.

All online payments are processed by Ingenico Payment Services. The SSL (Secure Socket Layer) platform adheres to the strictest international safety requirements. For more information, see http://payment-services.ingenico.com. You can pay online with Visa or Mastercard, or with Bancontact. No additional charges will be required.

Payment details for transfers
 
Crescendo Music Bvba
Jan Van Rijswijcklaan 7
2018 Antwerp
 
IBAN BE51 7350 2886 4962
BIC KREDBEBB


Managing and reviewing your account

Through My account you can manage and review your personal information at all times. That way you can manage your own information and we are able to satisfactorily process your orders.


Suggestions and complaints

We continually strive to be of better service to you. Do you have any suggestions? Let us know through our contact form. We greatly appreciate your feedback.

Should you, despite our best efforts, have an unsatisfactory experience, we would very much like to be notified of this. We will then try our best to find a satisfactory solution. You can file your complaint by telephone or through our contact form. We will get back to you as soon as possible.


Returns and refunds

You are lawfully entitled to return items or ask for a refund within fourteen days of receiving them. The item in question has to complete and intact. It needs to be in the original packaging, if there was any. Articles that show wear and tear cannot be returned or refunded.

Software with a broken seal, or no longer in the original packaging, can under no circumstances be returned or refunded. Foodstuffs that have been opened are naturally also ineligible for returns or refunds.

Before returning an item, please notify us in advance.


Unizo E-commerce Label

Since 2012 Crescendo Music carries the Unizo E-commerce Label. Our web store adheres to the strict Belgian and European guidelines and regulations for users' comfort and security. Customers can rest assured that all information on our website is accurate. Shopping online with us is completely safe.


Privacy guarantees

In order to provide the best possible service we save some of your personal information. Belgian law provides that companies wishing to do so need the permission of the customer in question. We guarantee that we will never pass any of your information on to a third party.

You can manage, review or delete your information at any given moment by selecting My account on our website and logging in, or by sending an e-mail requesting your information to be deleted or reviewed.